Terms & Conditions
Welcome to TrueGuide. These Terms & Conditions ("Terms") govern your access to and use of the TrueGuide website, mobile application, and all related services provided by TrueGuide. By accessing, registering, or using our platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, you should not use the platform.
1. About TrueGuide
TrueGuide is an online business discovery and lead generation platform that connects customers with businesses across various industries. The platform allows business owners to create business profiles, showcase their products or services, and receive enquiries from potential customers. Customers can search for businesses, view their information, and connect directly with them.
TrueGuide acts only as a technology platform facilitating these connections. We are not a seller, manufacturer, distributor, or service provider for the products or services offered by businesses listed on the platform.
2. Eligibility
To use the platform, you must:
- Be at least 18 years of age or legally capable of entering into a binding agreement.
- Provide accurate and complete information during registration.
- Maintain the confidentiality of your account credentials.
- Use the platform only for lawful purposes.
TrueGuide reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
3. User Registration
Users may create an account by providing the required details. Business owners are responsible for ensuring that all business information submitted is accurate, current, and complete. Providing false, misleading, or fraudulent information may result in rejection of the business listing or permanent removal from the platform.
4. Business Listings
Business owners are solely responsible for:
- The accuracy of their business information.
- The products and services they advertise.
- Pricing, quotations, warranties, and customer commitments.
- Compliance with applicable laws and regulations.
TrueGuide reserves the right to edit, reject, suspend, or remove any listing that violates platform policies or applicable laws.
5. Business Verification
To maintain platform quality, business listings may undergo one or more verification processes, including:
- Mobile OTP verification.
- Email verification.
- Review of submitted business information.
- Manual administrative review.
- Verification of supporting documents, where applicable.
Verification is intended to improve platform reliability and does not constitute a guarantee, endorsement, or certification of any business or its products or services.
6. Customer Enquiries
Customers may contact businesses through the platform by submitting enquiries or using the contact information provided in the business profile. TrueGuide only facilitates communication between customers and businesses. We do not participate in negotiations, pricing, contracts, or delivery of products or services.
7. Premium Subscription
Businesses may choose to purchase Premium Subscription plans to access additional features, which may include improved search visibility, featured business placement, enhanced profile presentation, promotional tools, and increased exposure within the platform.
Premium subscriptions are optional and do not guarantee a specific number of enquiries, sales, business growth, customer conversions, or revenue.
8. Payments
Payments for Premium Subscription services are securely processed through authorized payment gateways, including Razorpay. Upon successful payment, the selected subscription plan will be activated according to the applicable plan duration and features. Users are responsible for ensuring that payment information is accurate and that sufficient funds are available.
9. Refunds
Refunds are governed by the Refund Policy published on our website. Generally, subscription payments are non-refundable after successful activation unless a duplicate payment occurred, a technical payment failure occurred, or payment was processed due to a verified system error. Approved refunds will be processed according to the applicable refund timelines.
10. Prohibited Activities
Users must not:
- Submit false business information.
- Impersonate another person or organization.
- Upload illegal, offensive, defamatory, or misleading content.
- Use automated tools to misuse the platform.
- Attempt unauthorized access to the platform.
- Interfere with platform security.
- Engage in fraudulent activities.
- Violate intellectual property rights.
- Send spam or unsolicited communications through the platform.
Violation of these rules may result in immediate suspension or permanent termination of the account.
11. Intellectual Property
All content available on the TrueGuide platform, including but not limited to logo, brand name, website design, mobile application, graphics, software, text, layout, and databases, is the intellectual property of TrueGuide or its respective licensors and is protected under applicable intellectual property laws. Users may not copy, reproduce, distribute, modify, or commercially exploit any part of the platform without prior written permission.
12. Third-Party Links
The platform may contain links to third-party websites or services for user convenience. TrueGuide is not responsible for the content, privacy practices, availability, or services provided by such third-party websites. Users access third-party services at their own risk.
13. User Responsibilities
Every user agrees to provide accurate information, keep account credentials secure, update information whenever necessary, use the platform responsibly, respect other users, and comply with all applicable laws. Business owners are solely responsible for customer communications, quotations, service quality, product quality, warranties, invoices, taxes, and after-sales support.
14. Limitation of Liability
TrueGuide is a technology platform that connects businesses and customers. We are not responsible for business disputes, product quality, service quality, delivery delays, pricing disagreements, payment disputes between users, customer satisfaction, business losses, or indirect or consequential damages. Users are encouraged to independently verify businesses before entering into any commercial transaction.
15. Account Suspension and Termination
TrueGuide reserves the right to suspend, restrict, or permanently terminate any account that violates these Terms, provides false information, engages in fraudulent activity, misuses the platform, violates applicable laws, or harms the reputation or security of the platform. Termination may occur without prior notice in serious cases.
16. Privacy
The collection and use of personal information are governed by our Privacy Policy. By using the platform, users consent to the collection and processing of information as described in the Privacy Policy.
17. Modifications to the Platform
TrueGuide continuously improves its services. We reserve the right to add or remove features, modify subscription plans, improve platform functionality, update pricing, introduce new services, and temporarily suspend services for maintenance. Reasonable efforts will be made to minimize service interruptions.
18. Force Majeure
TrueGuide shall not be held liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, power failures, cybersecurity incidents, pandemic-related disruptions, and technical infrastructure failures.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to the use of the platform shall be subject to the jurisdiction of the competent courts located in the jurisdiction where TrueGuide operates.
20. Changes to These Terms
TrueGuide reserves the right to update these Terms & Conditions at any time. Any revised version will be published on the website with the updated revision date. Continued use of the platform after such updates constitutes acceptance of the revised Terms.
21. Contact Information
For questions regarding these Terms & Conditions, users may contact us through our official support channels.
- Company Name: TrueGuide
- Website: https://trueguide.in
- Support Email: support@trueguide.in
- Business Hours: Monday to Saturday, 9:30 AM – 6:30 PM (IST)
22. Acceptance of Terms
By registering, accessing, or using the TrueGuide platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, you should discontinue using the platform immediately.