Welcome to TrueGuide. Your privacy is important to us. This Privacy Policy explains how TrueGuide collects, uses, stores, processes, protects, and shares your personal information when you use our website, mobile application, and related services.
By accessing or using the TrueGuide platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue the use of our services.
1. About TrueGuide
TrueGuide is an online business discovery and lead generation platform that enables customers to discover verified businesses and allows business owners to create professional business profiles to increase their visibility and connect with potential customers.
TrueGuide provides a digital platform for business listing, business promotion, customer enquiry management, and premium subscription services. We do not manufacture, sell, or deliver physical products directly, nor do we act as the service provider for businesses listed on our platform.
2. Information We Collect
When you use TrueGuide, we may collect different types of information depending on the services you access.
Personal Information
During registration or while using our services, we may collect information such as:
- Full Name
- Mobile Number
- Email Address
- Date of Registration
- Profile Photograph (if uploaded)
- Username
- Password (stored securely in encrypted form where applicable)
Business Information
For business listings, we may collect:
- Business Name
- Business Category
- Business Description
- Business Address
- City, State, PIN Code
- Business Contact Number
- Business Email
- Website Address
- GST Number (if applicable)
- Registration Details (where applicable)
- Business Documents submitted for verification
- Business Logo and Images
Device Information
For improving our services, we may automatically collect:
- Device Model, Operating System Version, App Version
- IP Address, Browser Information, Language Preference
- Device Identifier, Crash Reports, Performance Logs
Location Information
If you grant permission, TrueGuide may collect your approximate or precise location for purposes such as showing nearby businesses, improving search results, location-based recommendations, business discovery, and fraud prevention. Location access is optional unless required for a specific feature. You may disable location permission through your device settings at any time.
Payment Information
Premium subscription payments are securely processed through Razorpay or other authorized payment gateways. TrueGuide does not store Debit Card Numbers, Credit Card Numbers, CVV Numbers, ATM PINs, UPI PINs, or Internet Banking Passwords. Payment gateways process such information securely in accordance with applicable payment security standards.
3. How We Use Your Information
We use collected information only for legitimate business purposes including:
- Creating and managing user accounts
- Displaying business listings
- Business verification
- Customer enquiry processing
- Premium subscription management
- Payment confirmation
- Customer support
- Platform improvement
- Fraud detection and prevention
- Legal compliance
- Security monitoring
- Service notifications
- Technical troubleshooting
We use your information only to improve the services offered through TrueGuide and to facilitate communication between customers and businesses.
4. Business Verification
To maintain a reliable platform, business information may be reviewed before becoming publicly available. Verification may include:
- Mobile OTP Verification
- Email Verification
- Manual Administrative Review
- Business Information Validation
- Supporting Document Review (where applicable)
Verification does not constitute certification, endorsement, or guarantee of the quality of products or services offered by any business.
5. Customer Enquiries
When a customer submits an enquiry through the platform, the enquiry details may be shared with the respective business owner so that they can respond directly. TrueGuide shares enquiry information only with the business selected by the customer. We do not publicly display customer enquiry details.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website performance, remember user preferences, enhance browsing experience, analyze website traffic, and improve platform security. Users may disable cookies through their browser settings. However, certain features of the website may not function correctly after disabling cookies.
7. Data Security
Protecting user information is one of our highest priorities. TrueGuide implements reasonable administrative, technical, and organizational security measures including secure servers, encrypted data transmission (HTTPS), access controls, authentication mechanisms, regular security reviews, and system monitoring. While we strive to protect user information, no online platform can guarantee absolute security. Users are encouraged to protect their account credentials and report any unauthorized access immediately.
8. Information Sharing
TrueGuide does not sell or rent users' personal information to third parties for marketing purposes. We may share information only under the following circumstances:
- With the business selected by the customer when an enquiry is submitted
- With trusted service providers who assist in operating the platform
- With payment gateway providers for processing transactions
- When required by applicable law, court order, or government authority
- To prevent fraud, abuse, or illegal activities
Any sharing of information is limited to what is necessary for the intended purpose.
9. Third-Party Services
Our platform may integrate with third-party services including payment gateway providers, cloud hosting providers, analytics services, notification services, and map services. These services operate under their own privacy policies. Users are encouraged to review the privacy policies of such third-party providers before using their services.
10. User Responsibilities
Users are responsible for providing accurate information, maintaining the confidentiality of their login credentials, updating their profile when information changes, and using the platform responsibly and lawfully. Providing false or misleading information may result in suspension or termination of the account.
11. Data Retention
TrueGuide retains personal information only for as long as necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce platform policies. When information is no longer required, it may be securely deleted or anonymized.
12. Account Deletion
Users may request deletion of their account by contacting our support team. Upon receiving a valid request, we will review and process the deletion in accordance with applicable legal and operational requirements. Certain records may be retained where required by law or for legitimate business purposes, such as financial or dispute resolution records.
13. Children's Privacy
TrueGuide is intended for users who are legally eligible to use our services. We do not knowingly collect personal information from children below the age permitted under applicable laws. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to delete it.
14. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated versions will be published on our website and mobile application with the revised "Last Updated" date. Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our official support channels.
- Company Name: TrueGuide
- Website: https://trueguide.in
- Support Email: support@trueguide.in
- Business Hours: Monday to Saturday, 9:30 AM – 6:30 PM (IST)
16. Consent
By creating an account, accessing the website, installing the mobile application, or using any services provided by TrueGuide, you confirm that you have read, understood, and agreed to this Privacy Policy. You also consent to the collection, use, processing, and disclosure of your information as described in this document.